Downloading the Supporting Document File

Upon commit of the supporting documents, the system compresses all the supporting documents of a billing period, and generates a supporting documents .ZIP file that can be saved on the local computer or sent to the FTP server. You can download the supporting documents file in the SIS Export screen.

The Download SuppDocs File is only available after committing the supporting documents in the Manage Attachments screen. When configured, this button is renamed Download/Send SuppDocs File button has the options, Send to Server and Download to Local.
  1. Select the desired SIS Export run from the Previous Runs table.
  2. Download or send the supporting documents file to FTP.
    Note: It is recommended to press the F9 key to refresh the page and make sure that the file contains the latest supporting documents.
    • Click Download/Send SuppDocs File > Send to Server to send the compressed supporting documents file to the configured FTP server.

      The system prompts a confirmation message.

    • Click Download/Send SuppDocs File > Download to Local to save the compressed supporting documents file in your local computer.

      The system opens the Save window.

      Download/Send SuppDocs File > Download to Local is the equivalent of Download SuppDocs File when the system is not configured to send supporting documents to FTP.